Customers of the Week 05/19/2013

Here at TrekkSoft, we work toward providing our customers with efficient, affordable, and reliable service! We appreciate all of our clients and their contribution to our thriving company. What better way to show our appreciation than appreciating customers every week! The featured customers of the week are: Tuscany on a Budget, Rafting Pinta and Tours of Atlanta!

tusc Tuscany on a Budget is one of the finest tours operators in Florence! As a branch of Italy on a Budget Tours, Tuscany on a Budget provides independent travellers with an experience of a lifetime. With Tuscany on a Budget, explore cities throughout Italy such as Siena, Tuscany, Florence, Pisa, and Cinque Terre! Experience Florence and its classic grandeur with a fun, exhilarating twist. This tour operator attracts a wide age group from 18-35 in order to make your tour experience exciting and unforgettable. Tuscany on a Budget allows you to not only experience Italian culture, but to fully engage in all things Italian. Tuscany on a Budget offers unique tours including Wine Tasting in Florence, Food, Wine & History Tour, and more! Curious as to what nightlife is like in Florence? No worries, Tuscany on a Budget has got you covered. This tour operator offers Florence Pubcrawls for the young crowd to discover all that Florence has to offer. If you want to experience cuisine, culture, nightlife, and history like a native Italian would, Tuscany on a Budget is the best choice. Ready to book an experience to last a lifetime with Tuscany on a Budget? click here. Stay updated with new offers, tours and deals Tuscany on a Budget provides by following their Facebook here.

pintaRafting Pinta is the number one source to soak up some fun! This tour operator offers a  rafting experience that will have you wanting more. Rafting Pinta allows you to enjoy easy-medium rafting obstacles along a pool drop river. This natural river provides waterfalls and rapids filled with spontaneous twists and turns. To ensure safety,Rafting Pinta provides each customer with the basic skills needed to become a rafting expert. This makes rafting an adventure that the whole family can enjoy. Rafting Pinta allows you to not only embark on the adventure of a lifetime, but they allow you to enjoy the scenic beauty of Croatia. Discover the beautiful lakes, caves, waterfalls, and vegetation cliffs along the river Cetina. Rafting Pinta’s prime location allows you experience the beautiful city along the river, Omis. Here, you can engage in various activities including paragliding, diving, sailing and rafting! What are you waiting for? Book your rafting tour here to get your adrenaline going. Don’t miss out on any offers Rafting Pinta. Follow them on Facebook here to stay connected!

atlTours of Atlanta allows you to explore all that Atlanta has to offer! Experience Atlanta and its breathtaking views, while learning about the unique history of Atlanta all at your own convenience. This bus tour of Atlanta allows you to decide when you want to ride. Tours of Atlanta’s City Tour offers hop on, hop off tours so you can decide where you want to go. Tours of Atlanta provides its customers with spacious bus accommodations, including air conditioning, and surround sound. This tour operator also offers tours of Atlanta’s hottest spots including the Georgia Aquarium, CNN Center and the World of Coca Cola. Tours of Atlanta also offers transportation services for you convenience. This tour operator will be happy to take you where ever you need go, whether it be your hotel or an airport! Experience the scenic city of Atlanta with Tours of Atlanta’s customized tours. Are you ready to experience Atlanta? Book here. Follow Tours of Atlanta Facebook here for more information about all they have to offer!customers2

Customers of the Week 05/12/2013

Here at TrekkSoft, our customers mean the world to us! We appreciate each and every one of you for choosing our booking solution, allowing us to make your bookings more efficient, and contributing to our growing TrekkSoft family! To show our ongoing appreciation, we will select three of our clients each week to feature in our blog and newsletter. In the spotlight this week are BigCruiseDeal.com, Regal Tours and Safaris, and Asian Destination Travel!

cruisea20446BigCruiseDeal.com offers reservations for affordable, high-quality cruises along Vietnam’s Halong Bay! BigCruiseDeal stands out from their competitors because their main focus is on quality service for their customers. This company is the perfect choice if you want to explore Vietnam and cruise along the breathtaking Halong Bay. Whether you are traveling with your family, friends, or loved ones, BigCruiseDeal provides quality and affordable accommodations for all! If you want to book an unforgettable cruise experience with BigCruiseDeal.com, click here!

regal82e438Regal Tours and Safaris is the #1 source to explore all that Victoria Falls has to offer! Regal offers tours and adventures throughout Victoria Falls to make your trip to South Africa last a lifetime. With Regal, you can bungee jump, explore Africa’s wildlife on elephant, taste Africa’s cuisine with a traditional Boma Dinner, and more! Regal Tours and Safaris also offers luxury hotel accommodations throughout Victoria Falls. This company works toward providing their customers with a trip filled with relaxation, adventure, and fun! To learn more about what Regal has to offer, check out their website here!

asia.2b43450Asian Destination Travel is the perfect source for discounted accommodations throughout Asia! This company offers luxurious and affordable hotel packages almost everywhere in Bali, Thailand, and Gili Islands. Asian Destination Travel provides a lavish, relaxed getaway for all customers; whether it be a holiday trip, a destination to escape your hectic schedule, or a “just because” getaway, Asian Destination Travel caters to all.  FInd a list of their tours here.

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Hop on the Mobile Wagon

The home screen of your cellphone says a lot about who you are. The apps you download are consistent with your interests, so that you can easily get to where you want to be or what you want to be doing fast. Isn’t it time then that your customers had an app for their favorite tour operator;  place where they can turn a daydream into a reality? For this reason, TrekkSoft has been developing a container app for you to meet the desires of your customers and future customers. final.2e0c8a2

Having your very own mobile app will allow your customers to get direct access to your tours without having to type in the url or wait endlessly for the mobile website to load. Instead, customers can access your site within seconds directly from their home screen and have a more efficient booking process. Customers will be able to look through your tours quickly when they only have a couple moments to spare and perhaps decide to book a tour that they originally had not considered. This free, useful, and efficient application will soon be available to all TrekkSoft users.

The TrekkSoft IT team has worked to create an individual app that reflects your company and its tours. You will have an app of your own that you can encourage your customers to download! You will have your logo and company name in the apps menu of their phones, and thus become a much bigger part of their everyday life. This mobile app will allow for an alternate booking platform that will be able to attract more customers.

Upon access to your app, your customers will be able to browse your tours in a mobile optimized version of your TrekkSoft site. Here, your customers can easily book tours or view tickets they have already purchased! Individual tours are displayed in a neat layout, and customers can easily browse all of your tours with a couple of scrolls. By clicking on a specific tour, customers will also be able to read the itinerary, description, and highlights of the said tour. On top of all of that, customers now have access to your online shop via your mobile app. By tapping on the pull out menu on the top left corner of the phone, customers now have a navigation bar that can direct them to “tours,” “shop” or “contact us.” This will allow them to search words or word phrases throughout your TrekkSoft website. If your TrekkSoft website has multiple language options, customers can also change the language on the mobile app. The navigation bar also strives to make your life easier! With this, you can login to your company’s account and access the backend information, such as passenger bookings.
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In addition to all of this, your mobile optimized interface is completely individualized and customized by you! The icon of your app is your company logo, set in your TrekkSoft CMS backend, and once opened, your company header is the first thing that customers see. The color schemes and fonts match the settings that you’ve selected for your original TrekkSoft website, and you can choose what order the tours will be shown in. After setting up a mobile app with us, go to your TrekkSoft account, scroll over to “Design and Content” and there will be an option called, “Mobile Website.” Use this section of your TrekkSoft account to customize your Welcome Text and which tours you would like to display on your mobile app. After you set up your app, customers will be able to find it in the iTunes store, available for iPhone and Android devices. You get your own customized app, available to your customers, absolutely free with your TrekkSoft account. Stay ahead of the mobile market with TrekkSoft now!

For any questions or concerns about the mobile app, email us at support@trekksoft.com.

Name your price: Setting up price categories

After you have created your tour, the next step is to decide how to sell your seats. Would you like to give your customers a discount if they travel in groups? Would you like to allow one person to buy multiple tickets? Or are tickets supposed to be limitedly sold on a person by person basis? With TrekkSoft, you can create any of these Price Categories easily! After saving your tour, TrekkSoft will direct you to the “Trip Details” page, where you will be asked to fill in your price category. Here, TrekkSoft offers your company three different kinds of Price Categories, which are the actual prices the customer will pay when booking the trip:

1) Single Seat: Sells one seat on the trip. Best for only selling one ticket at a time.

2) Multiple Seats: Sells multiple seats for one fixed price. With  this option, you may also place restrictions under the “Description” category. For instance, you can create a Family Package where 4 seats are sold for one price. However, in order to use this discount, two of the four customers must be adults and the other two must be children. People who book a multi-seat ticket, but do not conform to the defined restrictions, may be denied entry to the tour or charged an extra fee.

3) Group Bookings: Sells a block of seats at a reduced price. To receive the group rate, a minimum of ‘X’ amount of seats must be purchased at any one time.

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Select the price category you wish to use for your tour from the drop down menu. Any trip or trip series may have multiple price categories which customers can book, such as Adult, Child, Group Price, and Special Package.You have the ability to name the price and further define the price structure that suits your trip best. Additionally, all three of the price categories allow you to sell seats as vouchers, choose booking restrictions, create a brief description, and determine the price for each selection.

After you have created the price categories, make sure you activate them. Go to “Trips” under “Tours/Addons,” and you will see the trip that you have created. Click “Add Trip” or “Add Trip Series” and select the trip that you wish to activate. At the bottom of that page, under Price Categories, check the categories that you intend to include on the trip. At the time, you can also limit the amount of seats sold within the category.

Charge based on seating

TrekkSoft also allows you to sell specific seats for different prices. In order to do this, click on the “Edit Special Prices” button (the button on the left of the pencil) after you have created your price categories. By doing so, you will have the option to adjust prices specifically according to the position of the seats. For example, while seats 1-5 may cost $10, seats 6-10 may cost $20. Seats that are not mentioned are sold for the default price you selected during the original process.tour

Adding a Trip Series

With the Trip Series option, you have the option of creating a series of departures for one trip. This allows you to create a daily trip timetable or specific days/times when the trip is available for departure. On your left navigation bar, scroll over “Tours/Addons,” and select ‘Trips’. On this page, click on the “Add Trip Series” button at the top of the page, which will lead you to have the option of selecting which Trip you would like to adjust to a series.

Change the Structure of the Trip Altogether

In addition to making pricing easier, TrekkSoft allows you to use bulk change to edit the duration and maximum capacity of all the trips in a series at once.In order to edit any one trip individually, make sure to unlink the trip from the series. However, be sure that is what you want, because once a trip is unlinked from the series, it must be edited or deleted one by one, and it is not possible to re-link a trip once it has been unlinked. Lastly, if the trip series is over, you also have the option of deleting all of the trips at once. Again, proceed with caution because this action cannot be undone. Payment customization has never been simpler with TrekkSoft!

Design your website with TrekkSoft

Still have yet to create a website for your company, or perhaps unsatisfied with your current website? To state the obvious, an online booking system is simply impossible without an internet presence, not to mention an appealing one as well. Luckily for you, you have to look no further than TrekkSoft to meet all of your content management system (CMS) needs. TrekkSoft is not only a top notch software booking system but also offers completely free website hosting and management. Our web template provides a sleek front end organization of your company with extensive customizable options and an easy to use content management system.

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Free of charge

Why pay for third party web hosting sites, when you can join TrekkSoft for free? When signing up for Trekksoft you’ll not only receive access to our top notch booking software, but also a free content management system to set up your very own website. Here are just some of the free perks you’ll enjoy when using TrekkSoft as your main CMS.

  • no signup fee

  • no hosting fee

  • no web designing fee

  • free 24 hour support

And better yet, all this free comes with no compromise whatsoever to full features and usability. Our solution is often preferred by tour operators because of the convenience of booking management and website design all from one CMS. Start creating!

Start Creating! 

When you first create your account you’ll want to go directly to the CMS setting page under ‘Design and Content’. This is where you personalize elements for your website such as color scheme, fonts, and images, and ultimately create the website that you have always envisioned. Take your time and be creative because the settings you choose here will become the virtual reflection of your company.

Now that you know the basics of selecting a color scheme, fonts, and adding images to your site, it’s time to set up a practical navigation for your website. Within TrekkSoft, a home page, tours page, about page, and contact page are presets for navigation; however these can be changed based on the purpose and organization of your business.

To start creating your custom navigation, first click on the ‘Content’ link from the ‘Design and Content’ drop down. This tab will become familiar to you as you fine tune the inputs of your customization in the CMS. From the content link you’ll have the option to add, edit, and delete individual CMS pages. To add a page follow the green button near the top of the screen. When creating individual CMS pages you will enter a title, navigation name, page layout, and url, these can be changed at any time by clicking on the edit pencil tool for the content page.

Concerning the page template, you can choose from pre-designed template provided to you or customize your own page template.

Once you are happy with the pages that you have established, you can review the organization and order of your pages in the ‘Navigation’ link under ‘Design and Content’, here you can also drag and drop pages into the desired navigation order

​Now go take a look at the front end of your website! All of your categories should appear on the navigation bar near the top of the screen, and when scrolling over each category a drop down will appear with designated sub-categories for a simple and interactive browsing experience for your customers.

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After “Your Trekk Towards Mobile Bookings”

On Thursday, April 18 2013, TrekkSoft hosted another Google Hangout, “Your Trekk Towards Mobile Bookings”, about mobile technology in the tourism industry. The hour-long conversation was hosted by Jon Fauver, Dariush Daftarian, Matthew Gallizzi, Kathick Prabu, and Lisa Miniter – all industry experts with a background in mobile technology, tourism, or both.

Dariush kickstarted the event with an overview of general statistics on Mobile. In the tours/activities segment, 10% of tours/activities are booked via smartphone whereas hotel bookings are in the lead with 11% of their bookings done via smartphone. Lisa, who specializes in the hotel industry, stressed that the activity segment is a fragmented industry. In other words, it’s a unique segment because it’s very personalized and “as it becomes more intrinsic in one’s digitally demanding lifestyle, it is only gonna go up” (predictably by 5-10%). Jon added that “when you’re on a train or traveling, the most convenient thing is your mobile device… you’re looking for that last minute booking.” However, the problem is the lack of live inventory in the industry with no direct access to it. Lisa added that it’s really about “mobilizing the customer journey” and being there for every step of the way – something that Trekksoft provides.

The panelists then dug deeper by discussing Mobile’s pros/cons, established the first steps a beginner should take, and answered questions from the viewing audience. Karthick advised that it is best to first establish a strong mobile website, then create a native app if one wishes to engage with the customer even more. The hangout ended with Jon’s final message that “if you don’t have a mobile solution, you’re invisible to a lot of people” which was reinforced by Matthew’s comment that “you can ride this [mobile] wave or fall behind it, so jump on the bandwagon before it’s flooded and you don’t have a differentiator.”

With that being said, if you missed our hangout live, you can still watch it in full length below! Find out how you can go mobile TODAY.

Google Hangout: Your trekk towards mobile bookings

If you’re interested in learning how mobile works and how it can be used for bookings, join our conversation! We’re hosting an online, Google Hangout event on Thursday, April 18 at 1:30pm EST where a panel of experts will discuss mobile technology’s prevalence in the industry, from mobile optimization to apps to QR-codes. Register NOW! 

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Meet the panel of experts

  • Jon Fauver, CEO of TrekkSoft and international tour marketer for over 20 years
  • Dariush Daftarian (moderator), Marketing Manager of TrekkSoft and formerly marketing consultant for over five years
  • Matthew Gallizzi, CEO of Notix Tech, specializes in QR codes and mobile website design.
  • Lisa Miniter has been in mobile business development and sales for numerous hospitality companies and knows how the market works.
  • Karthick Prabu, general manager of Tnooz in Asia, is an expert on tourism technology and covers updates from the area.

Register and don’t miss out on a chance to learn about how your company could adopt a mobile presence. We hope you’ll join us!